Privacy Policy

Effective Date: February 2026

1. Introduction and Scope

Feel Fine Haven ("we," "us," or "our") is committed to protecting the privacy and confidentiality of our clients, website visitors, and customers. This policy outlines how we handle your data across our diverse coaching practices, digital resource library, and retail store. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the ethical standards of the International Coaching Federation (ICF).

2. Information We Collect

We collect information necessary to provide specialised coaching, deliver digital goods, and ship physical products:

  • Identity & Contact Data: Name, email, phone number, and physical shipping address.

  • Specialised Coaching & Sensitive Data:

    • Health & Wellbeing (Female Identities 40+): Information regarding lifecycle transitions, wellness goals, and health reflections.

    • Adult Lifecycle (50+): Data concerning ageing, retirement planning, and lifestyle shifts.

    • Business & Workplace Coaching: Professional goals, leadership challenges, and group dynamics data (for corporate and workplace group sessions).

    • Note: Sensitive health or professional information is provided voluntarily and handled with the highest level of ICF-standard confidentiality.

  • Transaction Data: Details of physical merchandise (stationery, journals, apparel, safety & emergency solutions) and digital products (e-books, e-resources).

  • Payment Data: Processed via secure third-party gateways. We do not store full credit card details.

3. How We Use Your Information

  • Coaching Delivery: To tailor sessions for female identities 40+, adults 50+, and business clients; maintaining professional records and progress tracking.

  • Group Coaching: To manage registrations and facilitate collaborative workplace group sessions.

  • E-Commerce Fulfilment: To process payments, deliver digital files (e-books), and manage the logistics of shipping physical goods (journals, cups, mousepads, clothing, etc.).

  • Communication: For appointment reminders, order updates, and opted-in marketing.

  • Professional Standards: As per ICF requirements, coaching hours may be logged for accreditation; however, client identities remain confidential unless otherwise agreed.

4. Confidentiality and Disclosure

We adhere to the ICF Code of Ethics. Confidentiality is maintained except where:

  1. Required by Australian law or a court order.

  2. Necessary to prevent imminent harm to yourself or others.

  3. Explicit written consent is provided for specific professional references.

Third-Party Service Providers: We may share shipping details with trusted logistics or print-on-demand partners to fulfil orders for physical merchandise. These partners are contractually obligated to use your data only for delivery purposes.

5. Security and Retention

  • Digital Assets: Secure hosting is used to protect access to purchased e-resources.

  • Coaching Notes: Stored in encrypted, password-protected environments.

  • Retention: Data is retained only as long as required for legal, tax, or professional (ICF) compliance.

6. Your Rights

Under the Australian Privacy Act, you have the right to access your data, request corrections, or opt out of marketing. To exercise these rights or lodge a complaint, please click the link, contact us or use the details below.

7. Contact Us

Feel Fine Haven Location: Victoria Park, Western Australia, 6100

Postal: PO Box 757, Victoria Park, WA 6979

Email: hello@feelfinehaven.com