Question 1 - Coaching & Services

‘What exactly is Coaching and how is it different from therapy or consulting?’

“Coaching is future-focused and action-oriented. It helps clients unlock their own potential and set goals, whether that is for themselves or for their business”

Question 2 - Coaching & Services

‘Do you offer both life coaching and business coaching, or do I have to choose?’

“We offer two dedicated and separate coaching streams:

• Life & Wellbeing Coaching: This focuses on personal growth, health, lifecycle transitions, and relationships.

• Business & Workplace Coaching: This focuses on professional development, strategy, career advancement, and leadership skills.”

“We recommend clients start by selecting the area that represents their primary goal focus right now. While your personal life may impact your business (and vice versa), we keep the sessions distinct to ensure clarity and results. We can discuss switching focus if your priorities shift.”

Question 3 - Coaching & Services

‘I'm interested, but I'm not sure if Feel Fine Haven is the right fit for me. What should I do next?’

“We always recommend starting with a complimentary, no-obligation 30-minute Clarity Information Call or, for Workplace Group Coaching, a no-obligation Corporate Clarity Call. This session enables us to discuss your goals, address your specific questions, and confirm that we are the right partner for your journey.” feel fine havenschedule.as.me

Question 4 - Logistics & Process

‘How are coaching sessions conducted?’ (e.g., in-person, video, phone)

“Most sessions are held online via Zoom, enabling us to connect with clients across the globe. However, we can also accommodate local clients who prefer to meet face-to-face or in a business or workplace setting for professional purposes. Coaching support is available either online, in person, via email, Facebook/Meta Messenger, or through a combination of these options.”

Question 5 - Fees & Payments

‘What are your coaching rates or packages?’

“We offer both individual session rates and tailored coaching program packages to fit your goals:

• Individual Session Rates: For example, our standard rate for a focused, one-hour session is $125 for Life & Wellbeing Coaching and $200 for Business & Workplace Coaching. Other session lengths (45 minutes and 90 minutes) are also available.

• Coaching Program Packages: Our most popular option! These bundled programs offer significant value and commitment, helping you achieve more profound, lasting results. Options range from 3-month goal-focused programs up to 12-month workplace retainer agreements.”

“To receive competitive pricing and detailed individual session or package information, please book a complimentary Clarity Call. This ensures the session or package is perfectly aligned with your needs.”

6. Refunds, Returns & Cancellations

‘Do you offer a refund policy?’

“At Feel Fine Haven, we are committed to providing a high-quality, transformative coaching experience. Our policy is designed to reflect the dedicated time and customised nature of our services:

• Coaching Services: We do not offer refunds for "change of mind" or client-initiated cancellations once a coaching program or session has commenced. This ensures both coach and client are fully invested in the growth process.

• Rescheduling: We require at least 24 hours' notice for any cancellations or rescheduling. Sessions cancelled with less than 24 hours' notice will be charged at the full rate.

• Coach-Initiated Termination: We uphold a high standard of professional integrity. If Feel Fine Haven determines that the coaching relationship is no longer a mutual fit and we choose to end the engagement, any unused portion of prepaid fees will be fully and promptly refunded to the client.

• PROFESSIONAL CONDUCT & TERMINATION

  The Golden Ring of Trust is built on mutual respect. Feel Fine Haven reserves the right to terminate the coaching relationship immediately, without notice, if the Client engages in conduct that is deemed:

  • Abusive, threatening, or harassing (verbal or written);

  • Inappropriate or offensive in nature;

  • A significant breach of the terms of this Agreement.

  Refund Policy upon Termination: If the Coach terminates this Agreement due to a breach of professional conduct or inappropriate behaviour by the Client, no refund shall be issued for any remaining sessions or fees paid. This policy is in place to protect the professional integrity and safety of the Coach and the Haven community.

• Physical Goods: For retail items (journals, apparel, etc.), please choose carefully. Under Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind. For any items where a return is approved at our discretion, the refund will be for the item value only, excluding all postage and handling costs." A full replacement/refund will be issued for faulty or defective products in accordance with Australian Consumer Law.

We are fully committed to ensuring a positive and productive coaching experience from the start. If you have concerns, we encourage open communication to resolve them in good faith.”

Question 7 - Coach Experience & Credentials

‘What are your qualifications, certifications, and experience?’

“Shelley Robertson, the Founder, Director and Principal Coach of Feel Fine Haven, brings a powerful combination of real-world leadership and accredited coaching expertise to every session.”

Professional Expertise

“Shelley has over two decades of customer-centric experience across diverse sectors, including human resources, aged care, retirement village management, and hospitality. This background has cultivated strong skills in:

• Leading High-Performing Teams and driving excellence.

• Fostering Holistic Wellbeing and personal empowerment.

• Business Sustainability and healthy living practices.

Accreditation & Methodology

Professional Qualifications:

“Shelley holds internationally accredited certifications from The Life Coaching Institute of Australia, specialising in three core pillars:

• Business and Workplace Coaching

• General Life and Life Cycle Coaching

• Health and Wellbeing Coaching

The Feel Fine Haven Approach: To provide the most effective results for her clients, Shelley utilises Solution-Focused and NLP (Neuro-Linguistic Programming) methodologies. This future-oriented approach focuses on a client's inherent strengths and practical tools, helping them to dismantle limiting beliefs and move forward with strategic clarity.

The Feel Fine Haven Difference: This professional foundation is balanced by Shelley’s dedication to integrity, respect, and kindness. She brings significant lived experience to her practice, successfully demonstrated in her personal life—including the raising of three successful adult children who embody these principles. This combination of accredited expertise and a down-to-earth, empathetic nature ensures that Feel Fine Haven is a definitive catalyst for those ready to ‘Grow Forth & Flourish’.

Question 8 - Privacy & Confidentiality

🔒’ Is everything we discuss confidential?’

“Yes, absolutely. Maintaining strict confidentiality and protecting your privacy is a cornerstone of our practice at Feel Fine Haven.”

“For full details on how we protect your personal information, session notes, and data, please review our comprehensive Privacy Policy